Privacy Policy

1. Introduction

Welcome to ReckMe ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using ReckMe, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

• Name, email address, and phone number
• Date of birth (to verify you are 18+ years old)
• Gender and gender preferences
• Profile photos and other media you upload
• Bio and profile information
• Interests and preferences

2.2 Location Information

• Real-time location data (with your permission)
• City, state, and country information
• Location history for matching purposes

2.3 Usage Information

• App interactions (swipes, likes, matches)
• Messages and chat content
• Service usage patterns
• Voice messages and recordings
• Search history and preferences

2.4 Device Information

• Device type, model, and operating system
• Unique device identifiers
• IP address and network information
• Push notification tokens

2.5 Payment Information

• Payment transaction details
• Billing information (processed securely by payment providers)
• Purchase history and wallet balance

3. How We Use Your Information

3.1 Service Delivery

• Create and manage your account
• Match you with other users based on preferences and location
• Enable communication between matched users
• Process payments and maintain wallet balances
• Provide customer support

3.2 Service Improvement

• Analyze usage patterns and preferences
• Develop new features and services
• Improve matching algorithms
• Enhance user experience

3.3 Safety and Security

• Verify user identity and age
• Prevent fraud and abuse
• Enforce our Terms & Conditions
• Protect user safety and rights

3.4 Communications

• Send notifications about matches, messages, and activity
• Provide service updates and announcements
• Send promotional content (with your consent)
• Respond to your inquiries

4. Information Sharing and Disclosure

4.1 With Other Users

• Profile information visible to matched users
• Messages and interactions with connections
• Location data (approximate) for matching purposes

4.2 Service Providers

• Cloud storage and hosting providers (AWS)
• Payment processors (Razorpay)
• Analytics and monitoring services
• Push notification services (Firebase)

4.3 Legal Requirements

• To comply with legal obligations
• To respond to lawful requests from authorities
• To protect our rights and safety
• To prevent fraud or abuse

4.4 Business Transfers

• In connection with mergers, acquisitions, or asset sales
• During bankruptcy or similar proceedings

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• End-to-end encryption for sensitive communications
• Secure servers and encrypted databases
• Regular security audits and assessments
• Access controls and authentication
• Secure payment processing (PCI compliant)
• App Check and security validation

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Portability

• Request a copy of your data
• Export your information

6.2 Correction and Updates

• Update your profile information
• Correct inaccurate data

6.3 Deletion

• Delete your account and associated data
• Remove specific photos or information

6.4 Control Settings

• Manage location sharing preferences
• Control notification settings
• Adjust privacy settings
• Manage blocked users

6.5 Withdraw Consent

• Opt-out of marketing communications
• Disable location services
• Revoke permissions

To exercise these rights, contact us at support@reckme.com or use in-app settings.

7. Location Data

ReckMe uses location data to:

• Show you nearby users
• Match you with people in your area
• Provide location-based services
• Improve service recommendations

You can control location permissions through your device settings. Disabling location may limit certain features but you can still use the app.

8. Photos and Media

When you upload photos or media:

• Images are stored securely on AWS S3
• Photos are visible to matched users
• You retain ownership of your content
• You can delete photos at any time
• We may use automated tools to detect inappropriate content

Do not upload photos containing:

• Minors (under 18)
• Nudity or sexually explicit content
• Copyrighted material you don't own
• Offensive or illegal content

9. Age Restrictions

ReckMe is only available to users 18 years or older. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will delete it immediately.

10. Third-Party Services

Our app integrates with third-party services:

• Google Sign-In (Google LLC)
• Apple Sign-In (Apple Inc.)
• Firebase (Google LLC)
• AWS Services (Amazon Web Services)
• Razorpay (payment processing)
• Google Maps (location services)

These services have their own privacy policies. We encourage you to review them.

11. Data Retention

We retain your information:

• Active accounts: For as long as your account exists
• Deleted accounts: Up to 90 days for backup and legal purposes
• Transaction records: As required by law (typically 7 years)
• Messages: Until deleted by you or 30 days after account deletion

You can request immediate deletion by contacting support@reckme.com.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Updates on our website

Continued use of ReckMe after changes constitutes acceptance of the updated policy.

15. Your Consent

By using ReckMe, you consent to:

• Our collection and use of your information as described
• Processing your data for the purposes stated
• Transfer of your data as necessary for service delivery

You can withdraw consent at any time by deleting your account or contacting us.